The Brief
The client was a COO at a US-based high-growth asset manager whose scope of responsibilities expanded from the US to Global functions at a time of significant technological, operational and organisational change. The mandate was to turn around the underperforming non-US functions that were critical to organisational success.
The Engagement
A Goldcrest coach with considerable experience working in the asset management industry engaged with the client for an initial 12-month term to support the individual with the challenges that came from the change in role. A series of 1:1 meetings gave the client the opportunity to talk things through, evaluate options and plan decisive actions to resolve a variety of issues. These included managing up, communicating with a globally dispersed team, elevating the competency of direct reports, changing the organisational design and having difficult conversations in an environment of resource constraint and some friction with adjacent functions.
The Outcome
The client reported that they valued the objective perspective brought to the conversations and the measurable outcomes achieved in the business. The engagement was extended for another 12-months to continue the benefit, both personally and professionally.
