The Brief
The client was a diversified publicly listed regional bank and the Group CEO wanted support discussing, designing and implementing a new strategy to enable expansion of services and geographical reach, leverage emerging technology to reach new customers, and improve operational efficiency and effectiveness.
The Engagement
Goldcrest engaged for an initial term of 12 months on a retained basis for 1 day per month, covering regular one-to-one meetings and additional behind the scenes work on specific topics at the principal’s instruction. The central themes of the work were as a thinking partner, providing specialist organisational design and key employee competency frameworks, influencing the Board and executive committee, and developing the mindsets and skills necessary throughout the organisation to execute successfully.
The engagement inspired many related development activities including executive coaching for key contributors, leadership and team workshops, communication training, and an updated performance measurement system to monitor and motivate employees.
The Outcome
The engagement was a great success. Once clarity of purpose and strategy was achieved, the detailed and lengthy process of putting it into practice was undertaken. Throughout the CEO reported feeling more confident in decisions and actions, stepping more fully into the authority that comes with the role.
