The Brief
The client was a diversified publicly listed regional bank with retail, corporate and capital market divisions that was reimagining group strategy to accelerate growth and increase impact for key stakeholders. The existing strategy had been successfully executed but was focused on traditional activities in the local market. The mandate for the new strategy was to enable expansion of services and geographical reach, leverage emerging technology to reach new customers, and improve operational efficiency and effectiveness.
The Engagement
We began by conducting a round of exploratory interviews with members of the senior leadership team to deeply understand the context, what was working, and where change was needed, This insight was used to craft the agenda for a 4-day in-person offsite. The backbone of the delivery was the Goldcrest Strategy Pyramid, which served as a framework to clarify the organisational purpose, create a new group strategy, and identify the key areas of focus to make this a reality. This work was integrated with activities to develop the necessary leadership, culture and teamwork to successfully land it in the business.
The Outcome
The outcome was alignment in purpose and understanding amongst the senior leadership team, and a clear action plan to accomplish these goals. The new strategy was subsequently approved by the Board and embedded in the organisation with additional coaching, organisational design and communication/team workshops to support the changes required to reach the reimagined future.
