The Brief
The client was a national bank where relationships on the executive committee had become strained. This unfortunate situation was depleting energy and impacting the effectiveness of execution. The brief was to bring everyone together to ‘have it out’ and rebuild the trust between team members necessary to perform.
The Engagement
We partnered with the CEO to understand the issues and how they were presenting. This informed the process design to address and remedy the challenges within the executive committee. As a result, these were the actions we took:
- One-to-one meetings with each executive committee member to establish trust in Goldcrest and the process, and to hear their perspectives
- 2-day offsite to work through the Goldcrest high performing team framework to establish a positive template to work towards and highlight the interdependency of each team member and their functions
- Facilitated ‘clear the air’ conversations to work through issues and achieve recognition that the execution of strategy was being hampered by the lack of cohesion
- Established clarity and commitment about roles, responsibilities, and rules of engagement necessary for success
The Outcome
Feedback from the client described the process as refreshingly honest and essential to moving forward. The executive committee are still using the tools and structures agreed upon to make better decisions, to address contentious issues and communicate more effectively with one another. Goldcrest provided ongoing support to cascade this into the individual executive committee members’ teams.
