Confidential advisory for leadership succession planning

The Brief

Our client, the CEO of a significant global real assets investor, engaged Goldcrest Partners to provide confidential advisory support during a period of strategic transition. With a long-term view toward leadership succession and organisational clarity, the CEO wanted a trusted external partner to help them navigate complex governance questions and refine executive role definitions to prepare the business for future leadership shifts. The brief required a blend of strategic counsel, sounding board support and practical input on people and structure – all delivered with discretion and deep contextual understanding.

Our Delivery

Through a series of one-to-one advisory sessions, we supported the CEO in shaping the evolution of certain Executive Committee roles, helping to clarify boundaries and responsibilities in anticipation of a future leadership handover. By acting as a confidential thought partner, where the CEO tested ideas and scenarios, we provided feedback on draft role specifications and advised on governance implications. 

The Impact

Our work helped the CEO bring greater clarity and confidence to a sensitive and strategically important transition. The roles were successfully redefined and socialised with key stakeholders, laying the groundwork for a smooth succession process. The CEO valued the ability to think aloud and pressure-test ideas in a trusted, external setting. The relationship has since evolved into an ongoing advisory partnership, with Goldcrest Partners continuing to support the client’s leadership agenda across a range of people and organisational topics.

Globalising an asset management business

The Brief

A UK Asset Management firm with an international presence planned to grow further and, in doing so, wanted to develop a truly global model of working. The aim was to shift from a centralised model of decision-making to a decentralised global model where decisions were made in the right location by the right people with knowledge of the markets, clients, and solutions. The premise was this would enable better decisions to be made and the organisation to move more quickly.

It was appreciated that this was a significant shift in both strategy and culture and the firm planned this on a 5-year horizon. It was also clear that the solution would be multifaceted and involve inorganic activity, change in reporting lines and a significant investment in technology. Our role was to work with the CEO and HRD on the people and culture elements.

The Engagement

There are many different aspects to globalising an asset management business, the highlights were:

Develop a global leadership conference, to be held outside the UK for the senior leaders in the business.  This became an annual event and was critical for building relationships and empowering new decision makers.

Develop and deliver a global strategy roadshow to all regional executive committee members, with the purpose of communicating the group strategy and establishing alignment. The delivery was consistent in structure and message, with allowance for discussion and debate.

Enhanced leadership development through designing and delivering a series of enhanced leadership development programmes for global leaders focusing on empowerment, autonomy and decision-making.

The Outcome

The firm is operating more effectively on the global stage. This was a huge project involving all aspects of the client’s business. However, we can say with pride that our part significantly contributed to the overall success of the strategy.

Implementing a new strategy for growth

The Brief

The client was a diversified publicly listed regional bank and the Group CEO wanted support discussing, designing and implementing a new strategy to enable expansion of services and geographical reach, leverage emerging technology to reach new customers, and improve operational efficiency and effectiveness.

The Engagement

Goldcrest engaged for an initial term of 12 months on a retained basis for 1 day per month, covering regular one-to-one meetings and additional behind the scenes work on specific topics at the principal’s instruction. The central themes of the work were as a thinking partner, providing specialist organisational design and key employee competency frameworks, influencing the Board and executive committee, and developing the mindsets and skills necessary throughout the organisation to execute successfully.

The engagement inspired many related development activities including executive coaching for key contributors, leadership and team workshops, communication training, and an updated performance measurement system to monitor and motivate employees.

The Outcome

The engagement was a great success. Once clarity of purpose and strategy was achieved, the detailed and lengthy process of putting it into practice was undertaken. Throughout the CEO reported feeling more confident in decisions and actions, stepping more fully into the authority that comes with the role.

Navigating complexity

The Brief

The client was the CEO of a significant global real estate business.  The organisational structure meant that there were limited opportunities for conversations of a particular quality to take place internally and the CEO recognised they were missing an independent sounding board to talk things through and clarify their thinking.  They were looking for specific support and advice around the cultural challenges in the business and succession planning.

The Engagement

The engagement was for an initial term of 12 months on a retained basis for 2 days per month, covering regular one-to-one meetings and additional behind the scenes work on specific topics at the principal’s instruction.  The relationship encompassed conversations with the wider executive committee to understand the context and complexity, and presence at important meetings to observe dynamics in action.

The intensity of an engagement of this nature varies with periods of significant involvement followed by phases of less frequent meetings. Throughout the engagement our Goldcrest CEO Advisor was ‘on-call’ to support with any issues as they arose.

The Outcome

The principal found the relationship to be hugely valuable, that it provided them with the forum they were seeking and brought clarity to their decision making.

The Goldcrest CEO Advisor was able to bring to bear the full range of our knowledge and services to help the CEO to tackle issues across the organisation, making positive changes to culture, leadership, and teamwork while navigating complexity.

Develop a more effective executive committee

The Brief

The client was the CEO of a regional bank. They were looking for independent leadership support and advice.  Initially the focus was around issues relating to their team and some particular people challenges alongside some personal development areas around communication and confidence in professional authority.

The Engagement

The initial engagement was for a 12-month term, on a retained basis for ½ day per month. The engagement was primarily online due to location, with periodic in-person meetings. Over time, the scope of the work grew from team and leadership topics into matters of strategy and engagement. 

In addition, we started to work with the wider team in a facilitation capacity, and given we were in different countries, planned regular in-person gatherings where we could make the most of being in-person.

The Outcome

The client found the relationship to be of significant value. They have successfully resolved their team issues, stepped more fully into the authority of their role and are operating at a more strategic level in the business.

When trust is lost

The Brief

The client was a longstanding executive committee member at a global asset manager. The client was under pressure at work and feeling unsupported by their boss. Alongside this, there were significant demands on time and energy at home, which were stressful and depleting personal resilience.

The Engagement

The initial engagement was a 12-month executive coaching relationship with a focus on recovering and building resilience, talking through family challenges, addressing team dynamics and gaining clarity on internal relationships with other senior leaders. As trust built and the relationship deepened, the work then evolved to a full enquiry about values, purpose and contentment alongside talking through the ongoing challenges that work and home presented.

The Outcome

The client has found the coaching support invaluable at a difficult time and regularly extended the engagement to ensure they had the independent and dedicated resource they need.

Why you need a thinking partner

Whether you’re new to the C-suite or established in your role, there will be times when you will benefit from a trusted partner to develop ideas with, in a collaborative exchange.

For those who have recently made that exciting next step on their career trajectory, there might be a need to level up in terms of leadership contribution. For example, you could be navigating new stakeholder relationships, while trying to establish your credentials leading teams who, until recently, were your peers.

More experienced leaders will face crossroads when they come up against particularly challenging situations and talking things through and getting a second opinion from a trusted confidante helps provide clarity regarding their strategic choices.

In both cases, a supportive and candid conversation with an experienced partner who has a clear understanding of the financial services industry allows the leader to step back from the day-to-day and do some deep thinking. This results in more incisive and effective decision-making, greater personal assurance and the potential to transform business performance.

Confidence and clarity

Conversations of this sort can help clarify what is going on for your business, for your team and (most importantly) for you and support you work towards finding more confidence in a well-thought course of action.

Of course, this type of relationship has existed in some form for millenia. The word mentor comes (quite literally) from Greek mythology when Odysseus appointed an old friend, Mentor, to watch over his son Telemachus. Some would consider Queen Elizabeth II to be the ultimate mentor as she held weekly meetings with every UK prime minister throughout her monarchy, offering an experienced ear, context and (very occasionally) a comment.

In a similar vein but with some obvious distinctions, the leadership advisory relationship performs the same function for modern day senior executives at the helm of their enterprises. A trusted sounding board offering a fresh perspective and informed insights can help solve complicated problems. In some ways, there are similarities with the sporting arena where elite performers have a number of specialist coaches focusing on different aspects of their endeavours to achieve peak performance when it matters.

Regular discussion with an expert can help develop self-awareness. We become able to more clearly identify our strengths and also the areas we can improve upon. The learning edge will differ between every leader but the next steps remain the same – now we know where there is room to grow, what will we do about it?

A worthwhile investment

The sporting similarities only stretch so far though. In business, we have to learn and perform simultaneously. We don’t have an off-season to prepare for the what is to come. So just the act of taking the time out within a tailored and sometimes robust conversational framework can help provide the breathing space that helps see old problems with new eyes. Taking this time to invest in your leadership skillset and decision making reaps rewards for the whole business now and into the future.

One client says partnering with a Goldcrest Partners leadership advisor “motivates me to implement impactful business outcomes. They ask provocative questions that guide me towards solutions that balance the needs of my business with those of my team.”

The client had confidence that our advisor “has a deep understanding of the obstacles faced by a leader and is able to share their past relevant experiences as they have worked in the same industry as me. 

“They genuinely care about my success and the success of my team.”

While sharing your professional hopes and fears may seem daunting at first, there’s really nothing to lose and much to gain. Maybe now is the moment to take that next step.