Reimagining the future of a regional bank

The client was a diversified publicly listed regional bank with retail, corporate and capital market divisions. It was redefining group strategy to accelerate growth and increase impact for key stakeholders. While the existing strategy had been successfully executed, it focused on traditional activities in the local market. The mandate for the new strategy was to enable expansion of services and geographical reach. Additionally, the bank also wanted to leverage emerging technology to reach new customers and improve operational efficiency and effectiveness.

We began by conducting a round of exploratory interviews with members of the senior leadership team to deeply understand the context, what was working and where change was needed. This research was used to craft the agenda for a 4-day in-person offsite. The backbone of the delivery was the Goldcrest Strategy Pyramid. It served as a framework to clarify the organisational purpose, create a new group strategy and identify the key areas of focus to make this a reality. Alongside this, we integrated activities to develop the necessary leadership, culture and teamwork to successfully land it in the business.

Overall, the outcome was alignment in purpose and understanding amongst the senior leadership team, and a clear action plan to accomplish these goals. As a result, the new strategy was subsequently approved by the Board. It was then embedded in the organisation with additional coaching, organisational design and communication/team workshops. This continued work supported the changes required to reach the reimagined future.